--- name: customerio-debug-bundle-2fe88d12ef02 description: | Collect Customer.io debug evidence for support. Use when creating support tickets, reporting issues, or documenting integration problems. Trigger with phrases like "customer.io debug", "customer.io support ticket", "collect customer.io logs", "customer.io diagnostics". allowed-tools: Read, Grep, Bash(curl:*) version: 1.0.0 license: MIT author: Jeremy Longshore --- # Customer.io Debug Bundle ## Overview Collect comprehensive debug information for Customer.io support tickets and troubleshooting. ## Prerequisites - Customer.io API credentials - Access to application logs - User ID or email of affected user ## Instructions ### Step 1: Create Debug Script ```bash #!/bin/bash # debug-customerio.sh OUTPUT_DIR="customerio-debug-$(date +%Y%m%d-%H%M%S)" mkdir -p "$OUTPUT_DIR" echo "Customer.io Debug Bundle" > "$OUTPUT_DIR/report.txt" echo "Generated: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> "$OUTPUT_DIR/report.txt" echo "" >> "$OUTPUT_DIR/report.txt" # 1. API Connectivity Test echo "=== API Connectivity ===" >> "$OUTPUT_DIR/report.txt" curl -s -o "$OUTPUT_DIR/api-test.json" -w "%{http_code}" \ -X GET "https://track.customer.io/api/v1/accounts" \ -u "$CUSTOMERIO_SITE_ID:$CUSTOMERIO_API_KEY" \ >> "$OUTPUT_DIR/report.txt" echo "" >> "$OUTPUT_DIR/report.txt" # 2. SDK Version echo "=== SDK Version ===" >> "$OUTPUT_DIR/report.txt" npm list @customerio/track 2>/dev/null >> "$OUTPUT_DIR/report.txt" || echo "Not using npm" >> "$OUTPUT_DIR/report.txt" pip show customerio 2>/dev/null >> "$OUTPUT_DIR/report.txt" || echo "Not using pip" >> "$OUTPUT_DIR/report.txt" echo "" >> "$OUTPUT_DIR/report.txt" # 3. Environment (redacted) echo "=== Environment ===" >> "$OUTPUT_DIR/report.txt" echo "CUSTOMERIO_SITE_ID: ${CUSTOMERIO_SITE_ID:0:8}..." >> "$OUTPUT_DIR/report.txt" echo "CUSTOMERIO_API_KEY: ${CUSTOMERIO_API_KEY:0:8}..." >> "$OUTPUT_DIR/report.txt" echo "NODE_ENV: $NODE_ENV" >> "$OUTPUT_DIR/report.txt" echo "" >> "$OUTPUT_DIR/report.txt" echo "Debug bundle created: $OUTPUT_DIR" ``` ### Step 2: Collect User-Specific Data ```typescript // scripts/debug-user.ts import { TrackClient, RegionUS } from '@customerio/track'; async function debugUser(userId: string) { const debug: Record = { timestamp: new Date().toISOString(), userId, checks: {} }; const client = new TrackClient( process.env.CUSTOMERIO_SITE_ID!, process.env.CUSTOMERIO_API_KEY!, { region: RegionUS } ); // Test identify call try { await client.identify(userId, { _debug_check: true }); debug.checks.identify = { status: 'success' }; } catch (error: any) { debug.checks.identify = { status: 'failed', error: error.message, code: error.statusCode }; } // Test track call try { await client.track(userId, { name: '_debug_event', data: { timestamp: Date.now() } }); debug.checks.track = { status: 'success' }; } catch (error: any) { debug.checks.track = { status: 'failed', error: error.message, code: error.statusCode }; } console.log(JSON.stringify(debug, null, 2)); return debug; } // Run with: npx ts-node scripts/debug-user.ts user-123 debugUser(process.argv[2] || 'debug-user'); ``` ### Step 3: Collect Application Logs ```typescript // lib/customerio-logger.ts import { createWriteStream } from 'fs'; class CustomerIOLogger { private logStream: NodeJS.WritableStream; constructor(logPath: string = './customerio-debug.log') { this.logStream = createWriteStream(logPath, { flags: 'a' }); } log(event: { type: 'identify' | 'track' | 'error'; userId?: string; data?: any; error?: any; duration?: number; }) { const logEntry = { timestamp: new Date().toISOString(), ...event }; this.logStream.write(JSON.stringify(logEntry) + '\n'); } // Wrap SDK calls with logging async wrapIdentify( client: TrackClient, userId: string, attributes: any ) { const start = Date.now(); try { await client.identify(userId, attributes); this.log({ type: 'identify', userId, data: attributes, duration: Date.now() - start }); } catch (error: any) { this.log({ type: 'error', userId, data: attributes, error: { message: error.message, code: error.statusCode }, duration: Date.now() - start }); throw error; } } } ``` ### Step 4: Generate Support Report ```typescript // scripts/generate-support-report.ts interface SupportReport { summary: string; environment: { sdkVersion: string; nodeVersion: string; region: string; }; timeline: Array<{ timestamp: string; event: string; details: string; }>; reproduction: { steps: string[]; expected: string; actual: string; }; evidence: { logs: string[]; screenshots: string[]; apiResponses: string[]; }; } function generateReport(): SupportReport { return { summary: 'Brief description of the issue', environment: { sdkVersion: require('@customerio/track/package.json').version, nodeVersion: process.version, region: process.env.CUSTOMERIO_REGION || 'us' }, timeline: [ { timestamp: '2024-01-15T10:00:00Z', event: 'First occurrence', details: '...' } ], reproduction: { steps: [ '1. Call identify with user data', '2. Call track with event', '3. Check dashboard for user' ], expected: 'User appears in People section', actual: 'User not found, 401 error returned' }, evidence: { logs: ['./customerio-debug.log'], screenshots: [], apiResponses: ['./debug-bundle/api-test.json'] } }; } ``` ### Step 5: Bundle and Submit ```bash #!/bin/bash # Create debug bundle archive DEBUG_DIR="customerio-debug-$(date +%Y%m%d-%H%M%S)" mkdir -p "$DEBUG_DIR" # Collect all debug files cp customerio-debug.log "$DEBUG_DIR/" 2>/dev/null cp -r debug-bundle/* "$DEBUG_DIR/" 2>/dev/null # Redact sensitive data sed -i 's/api_key=.*/api_key=REDACTED/g' "$DEBUG_DIR"/*.log 2>/dev/null sed -i 's/"api_key":"[^"]*"/"api_key":"REDACTED"/g' "$DEBUG_DIR"/*.json 2>/dev/null # Create archive tar -czf "$DEBUG_DIR.tar.gz" "$DEBUG_DIR" echo "Debug bundle ready: $DEBUG_DIR.tar.gz" echo "Submit to: support@customer.io" ``` ## Output - Debug script for API testing - User-specific diagnostic data - Application log collection - Support report template - Compressed debug bundle ## Error Handling | Issue | Solution | |-------|----------| | Logs too large | Use `tail -n 1000` to limit | | Sensitive data | Use redaction script | | Missing permissions | Check file read access | ## Resources - [Customer.io Support](https://customer.io/contact/) - [API Status](https://status.customer.io/) ## Next Steps After creating debug bundle, proceed to `customerio-rate-limits` to understand API limits. --- Source attribution: Dicklesworthstone Original project: https://github.com/Dicklesworthstone/pi_agent_rust/blob/f28fc46ee0db8e710d95b8b55592cd38d60f2b26/tests/ext_conformance/artifacts/plugins-community/plugins/saas-packs/customerio-pack/skills/customerio-debug-bundle/SKILL.md License: MIT License information: https://opensource.org/license/mit Original upstream instructions; downloaded from Mega AI Hub. ## Upstream license notice MIT License (with OpenAI/Anthropic Rider) Copyright (c) 2026 Jeffrey Emanuel Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: ADDITIONAL RIDER / RESTRICTION (OpenAI / Anthropic): This rider is part of the "conditions" of this License. In the event of any conflict between this rider and any other portion of this License, this rider controls. "Restricted Parties" means OpenAI, L.L.C.; Anthropic, PBC; any of their respective Affiliates; and any person or entity acting directly or indirectly on behalf of, for the benefit of, or under the direction of any of the foregoing (including any officer, director, employee, contractor, agent, consultant, service provider, or representative). Notwithstanding any other provision of this License, no rights are granted to any Restricted Party. Any purported license, sublicense, assignment, transfer, or other permission to any Restricted Party is null and void absent the express prior written permission of Jeffrey Emanuel. You may not provide, disclose, distribute, sublicense, sell, lease, lend, host, make available, or otherwise permit access to the Software or any derivative work of the Software (as defined in applicable copyright law) (collectively, "Derivative Works") to or for any Restricted Party. For purposes of this rider, "use" includes, without limitation: copying, modifying, merging, publishing, distributing, sublicensing, selling, transferring, making available, hosting, deploying, executing, benchmarking, testing, analyzing, indexing, or incorporating the Software or any Derivative Works into any dataset, training corpus, evaluation harness, or pipeline for machine learning or other automated systems. This rider applies to the Software and all Derivative Works. As a condition of use, you agree that this rider is a precondition to exercising any rights under this License, and you agree that any distribution of the Software or any Derivative Works must include this rider provision unmodified. Any breach of this rider automatically and immediately terminates the permissions granted by this License. Upon termination, you must immediately cease all use and distribution of the Software and any Derivative Works and destroy all copies under your control. You agree that a breach of this rider would cause irreparable harm and that Jeffrey Emanuel may seek injunctive or other equitable relief to enforce this rider, in addition to any other remedies available at law. To the maximum extent permitted by applicable law, the prevailing party in any action to enforce this rider shall be entitled to recover reasonable attorneys' fees and costs. For purposes of this rider, "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with the specified party. "Control" means ownership of more than 50% of the voting securities or other ownership interest, or the power to direct management or policies by contract or otherwise. 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IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. # Mega AI Hub resource metadata Creator / publisher: Dicklesworthstone Original project: https://github.com/Dicklesworthstone/pi_agent_rust/blob/f28fc46ee0db8e710d95b8b55592cd38d60f2b26/tests/ext_conformance/artifacts/plugins-community/plugins/saas-packs/customerio-pack/skills/customerio-debug-bundle/SKILL.md Attribution basis: Source repository record Fields of work: Sales, Customer Support Roles: Customer Success Manager, Support Agent, Technical Support Specialties: API Tools: Customer.Io Country applicability: Country not specified Classification basis: Source catalog labels Instruction SHA-256: b6ac9bbffba8fdf476afe4e73da24eafa7129d4680cb1348b4fd5719f1509056