---
name: freshdesk-67c02deca88e
description: Manage support tickets, contacts, and knowledge base via Freshdesk API. Create, update, and resolve customer issues.
metadata: {"clawdbot":{"emoji":"🎧","requires":{"env":["FRESHDESK_DOMAIN","FRESHDESK_API_KEY"]}}}
---

# Freshdesk

Customer support platform.

## Environment

```bash
export FRESHDESK_DOMAIN="yourcompany"  # yourcompany.freshdesk.com
export FRESHDESK_API_KEY="xxxxxxxxxx"
```

## List Tickets

```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
  -u "$FRESHDESK_API_KEY:X"
```

## Get Ticket

```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets/{id}" \
  -u "$FRESHDESK_API_KEY:X"
```

## Create Ticket

```bash
curl -X POST "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
  -u "$FRESHDESK_API_KEY:X" \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "Support needed",
    "description": "I need help with...",
    "email": "customer@example.com",
    "priority": 2,
    "status": 2
  }'
```

## Update Ticket

```bash
curl -X PUT "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets/{id}" \
  -u "$FRESHDESK_API_KEY:X" \
  -H "Content-Type: application/json" \
  -d '{"status": 4, "priority": 3}'
```

## Reply to Ticket

```bash
curl -X POST "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets/{id}/reply" \
  -u "$FRESHDESK_API_KEY:X" \
  -H "Content-Type: application/json" \
  -d '{"body": "Thanks for reaching out! Here is your solution..."}'
```

## List Contacts

```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/contacts" \
  -u "$FRESHDESK_API_KEY:X"
```

## Search Tickets

```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/search/tickets?query=\"status:2\"" \
  -u "$FRESHDESK_API_KEY:X"
```

## Priority/Status Values
- Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
- Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed

## Links
- Dashboard: https://yourcompany.freshdesk.com
- Docs: https://developers.freshdesk.com


---
Source attribution: modbender
Original project: https://github.com/modbender/skill-library-mcp/blob/d9c8fe903b5b4e82237dbe8d0df8567783022e18/data/freshdesk/SKILL.md
License: MIT
License information: https://opensource.org/license/mit
Original upstream instructions; downloaded from Mega AI Hub.

## Upstream license notice

MIT License

Copyright (c) 2025 skill-library-mcp contributors

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.



# Mega AI Hub resource metadata

Creator / publisher: modbender
Original project: https://github.com/modbender/skill-library-mcp/blob/d9c8fe903b5b4e82237dbe8d0df8567783022e18/data/freshdesk/SKILL.md
Attribution basis: Source repository record

Fields of work: Sales, Customer Support
Roles: Customer Success Manager, Support Agent, Technical Support
Specialties: API
Tools: Freshdesk
Country applicability: Country not specified
Classification basis: Source catalog labels
Instruction SHA-256: f7da490a0aaf9d644fba71e5c3fb7c4f25b07fdaeb711e1d85a4ad80b9c41c21