---
name: helpscout-skill-fd7720239c83
description: "helpscout-skill-fd7720239c83"
---

# Helpscout Skill

## Description

This skill interacts with Helpscout to fetch all conversations from specific inboxes. It is designed to streamline the retrieval of customer support conversations directly into OpenClaw, ensuring easy integration and follow-up.

## Features
- Fetch conversations from multiple Helpscout inboxes.
- Securely authenticate using an API key and App Secret.
- Handle potential errors like invalid credentials or network issues gracefully.

## Setup Instructions

To use this skill, you need to configure Helpscout credentials and specify the IDs of the inboxes you want to fetch conversations from.

### 1. Retrieve Helpscout API Key & App Secret
1. Go to your Helpscout account.
2. Navigate to **Manage > Apps**.
3. Create or open your app to retrieve the following details:
   - **API Key**
   - **App Secret**

### 2. Collect Inbox IDs
1. Retrieve the IDs of the inboxes you want to fetch conversations from using Helpscout’s [API documentation](https://developer.helpscout.com/).

### 3. Save Credentials in OpenClaw
Use the following command to save your Helpscout credentials:

```bash
cat ~/.openclaw/openclaw.json | jq '.skills.helpscout = {
  "apiKey": "your-api-key",
  "appSecret": "your-app-secret",
  "inboxIds": ["inbox-id-1", "inbox-id-2"]
}' | openclaw gateway config.apply
```

### 4. Verify Configuration
To ensure the credentials are properly set, check your configuration:

```bash
openclaw gateway config.get
```
Make sure the `helpscout` object looks correct (avoid sharing the `apiKey` or `appSecret`).

### Usage
- Once the setup is complete, the skill will securely authenticate and fetch conversations based on the specified inbox IDs.
- If credentials or inbox IDs are missing or invalid, the skill will throw a detailed error message to help you fix the issue.

### Security Best Practices
- Never hardcode credentials into your codebase.
- Use OpenClaw’s `config.apply` system for securely managing sensitive details.
- Avoid sharing sensitive parts of your configuration output (`apiKey` and `appSecret`) with others.

## Contribution Guidelines
- Ensure compliance with Helpscout’s API usage policies.
- Add documentation for any new features added.

---
Source attribution: kbarbel640-del
Original project: https://github.com/kbarbel640-del/skills/blob/e7e336ac628c3e3bd771aff1aaa469c93778f94a/skills/fabiensebban/helpscout/SKILL.md
License: MIT
License information: https://opensource.org/license/mit
Original upstream instructions; downloaded from Mega AI Hub.

## Upstream license notice

MIT License

Copyright (c) 2026 clawdbot

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.



# Mega AI Hub resource metadata

Creator / publisher: kbarbel640-del
Original project: https://github.com/kbarbel640-del/skills/blob/e7e336ac628c3e3bd771aff1aaa469c93778f94a/skills/fabiensebban/helpscout/SKILL.md
Attribution basis: Source repository record

Fields of work: Sales, Customer Support
Roles: Customer Success Manager, Support Agent, Technical Support
Specialties: Specialty not specified
Tools: Help Scout
Country applicability: Country not specified
Classification basis: Source catalog labels
Instruction SHA-256: 7f5f72717c563c6826398b43a649f5a931946b42b4d5f88ba2253109cdef9384