---
name: pylon
description: >
  Look up customer support tickets and account history via Pylon.
  Use this skill when the user asks about support tickets, customer issues, or support history.
---

# Pylon Integration (Support)

Pylon access uses the shared provider API runtime. Do not add a separate Pylon
client. `/api/pylon/issues` remains only as a thin compatibility route for an
existing dashboard and delegates to the same action/provider runtime.

## Access Paths

- Use `provider-api-catalog`, `provider-api-docs`, and
  `provider-api-request` with provider `pylon` for bounded account, contact,
  and issue queries.
- Use a data program with `providerFetchAll("pylon", ...)` for reusable joins,
  exhaustive support-ticket analysis, or dashboard sources. Existing risk
  meeting programs demonstrate the HubSpot-to-Pylon domain join.
- Stage large responses and reduce them with `query-staged-dataset` or
  `run-code` before returning results to chat.
- For issue corpora, prefer `POST /issues/search` with the created-at filter and
  body cursor. The older `GET /issues` endpoint has a 30-day window and should
  not be used for broad dashboard coverage.

Authentication is resolved from the current viewer's scoped Pylon credential
through the shared provider runtime.

## Key Patterns & Gotchas

- Confirm the current endpoint, time-window, filter, and cursor contract with
  `provider-api-docs`; do not impose a fixed lookback window in a wrapper.
- Report inspected issue/account counts, pagination coverage, failed pages, and
  truncation. A sampled response cannot support an exhaustive absence claim.
- Query Pylon directly unless the user explicitly asks for a warehouse copy.


---
Source attribution: BuilderIO
Original project: https://github.com/BuilderIO/agent-native/blob/763b81ba55f5f32a69019f1a47dd9c2651b40ef9/templates/analytics/.builder/skills/pylon/SKILL.md
License: MIT
License information: https://opensource.org/license/mit
Original upstream instructions; downloaded from Mega AI Hub.

## Upstream license notice

MIT License

Copyright (c) 2026 Builder.io, Inc.

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.



# Mega AI Hub resource metadata

Creator / publisher: BuilderIO
Original project: https://github.com/BuilderIO/agent-native/blob/763b81ba55f5f32a69019f1a47dd9c2651b40ef9/templates/analytics/.builder/skills/pylon/SKILL.md
Attribution basis: Source repository record

Fields of work: Sales, Customer Support
Roles: Customer Success Manager, Support Agent
Specialties: Specialty not specified
Tools: Pylon
Country applicability: Country not specified
Classification basis: Source catalog labels
Instruction SHA-256: 9392ff8d0fe89afb074e2b231f95d9f60b34b2d301ea6dc5a14632e2c3d8350b