--- name: remofirst-common-errors-c4820a905b31 description: >- Debug RemoFirst contractor payment, invoice, timesheet, and access failures with evidence-safe decision paths. Use when a payment is late, mismatched, returned, unreconciled, or blocked. Trigger with "RemoFirst payment issue", "RemoFirst PRID", "contractor not paid", or "RemoFirst invoice error". allowed-tools: Read,Glob,Grep,Write,Edit argument-hint: " " version: 2.0.0 license: MIT author: Jeremy Longshore tags: [saas, remofirst, troubleshooting, contractor-payments, invoices] model: inherit effort: high compatibility: Designed for Claude Code; live RemoFirst access requires an approved client account and explicit operator action --- # RemoFirst Payment and Workflow Error Triage ## Overview Classify a RemoFirst operational failure before suggesting a correction while keeping payment state, bank settlement, invoice reconciliation, timesheet approval, and account visibility separate. A dashboard status such as Paid is evidence of platform state, not proof that funds reached the receiving account. ## Prerequisites - A redacted issue summary, expected outcome, event time, and affected period. - The authorized payment or workflow owner and escalation contact. - Access to approved evidence without copying bank or identity data. ## Current Contract - Delayed funds may require Proof of Payment, ISO/MX evidence, or an MT103 trace coordinated through RemoFirst; do not invent a transfer status. - A wrong or missing Payment Request ID can prevent automatic reconciliation. - Issued invoice changes require RemoFirst; approved credits apply later, while overpayments are refunded rather than credited to a future invoice. - Unsigned agreements, incomplete onboarding gates, unapproved timesheets, or non-compliant invoices can block contractor payment. ## Instructions 1. Classify the issue as access, onboarding gate, timesheet, invoice, PRID, client funding, in-transit delay, returned payment, amount mismatch, or other. 2. Build a redacted timeline: expected amount/currency, invoice period, submitted and approved dates, payment status changes, and first observed failure. 3. For access or missing objects, verify tenant and group scope before requesting broader permissions. Never treat missing visibility as a deleted record. 4. For timesheet/invoice blocks, reconcile agreement, onboarding gates, approved hours, invoice, PRID, and client payment in sequence. 5. For delayed funds, request provider-approved trace evidence. Do not tell the contractor to retry, change bank details, or accept direct payment by default. 6. For correction, recall, refund, or urgent reprocessing, obtain finance and RemoFirst approval and record the duplicate-payment risk. 7. Close only on verified resolution or a provider ticket with owner, promised next update, and a privacy-safe evidence index. ## Tool Discipline Use Read, Glob, and Grep to inspect redacted reconciliation records. Use Write or Edit only for approved timelines, decision logs, and support drafts. Do not query live accounts, execute payments, or store bank and identity fields. ## Approval Boundaries Require approval before invoice correction, refund, recall, reprocessing, direct payment, bank-detail change, timesheet decision, or privilege change. Never infer legal, tax, sanctions, or banking conclusions from a symptom. ## Output Return classification, redacted timeline, expected versus observed state, checked gates, evidence available/missing, safest next action, owner, escalation channel, duplicate-payment risk, and actions requiring explicit approval. ## Error Handling - Paid but not received: classify as settlement delay and request trace evidence. - Wrong PRID: stop further payment and request reconciliation support. - Incorrect invoice: do not alter source records; request provider correction. - Ambiguous duplicate: freeze reprocessing until finance reconciles both paths. ## Examples - "Paid status, no funds after five days" yields a trace-ready timeline. - "Pay again while the recall is pending" is blocked for duplicate-payment risk. - "Change the contractor bank account" requires identity-safe provider handling. ## Validation - One issue class and one accountable owner are named. - Timeline and evidence contain no bank, identity, credential, or worker document. - Corrective actions are provider-grounded and approval-gated. ## Resources See [references/official-docs.md](references/official-docs.md) for the reviewed payment troubleshooting, invoice, onboarding, timesheet, and support sources. --- Source attribution: jeremylongshore Original project: https://github.com/jeremylongshore/claude-code-plugins-plus-skills/blob/ab85a061f7bcc039dac13ee193de7a4cd4388571/plugins/saas-packs/remofirst-pack/skills/remofirst-common-errors/SKILL.md License: MIT License information: https://opensource.org/license/mit Original upstream instructions; downloaded from Mega AI Hub. ## Upstream license notice MIT License Copyright (c) 2025 Jeremy Longshore Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. # Mega AI Hub resource metadata Creator / publisher: jeremylongshore Original project: https://github.com/jeremylongshore/claude-code-plugins-plus-skills/blob/ab85a061f7bcc039dac13ee193de7a4cd4388571/plugins/saas-packs/remofirst-pack/skills/remofirst-common-errors/SKILL.md Attribution basis: Source repository record Fields of work: Human Resources, Sales Roles: Business Development, Customer Success Manager, HR Generalist Specialties: API, Backend, Design, Word Documents, Frontend Tools: Remofirst Country applicability: Country not specified Classification basis: Source catalog labels Instruction SHA-256: e40ab1b9524e0eca294dfbaee02644038ad060d5c5c3aa818456591cc2b5ba4b