---
name: retellai-incident-runbook
description: "Retell AI incident runbook \u2014 AI voice agent and phone call automation.\n\
  Use when working with Retell AI for voice agents, phone calls, or telephony.\nTrigger\
  \ with phrases like \"retell incident runbook\", \"retellai-incident-runbook\",\
  \ \"voice agent\".\n"
allowed-tools: Read, Write, Edit, Bash(npm:*), Bash(curl:*), Grep
version: 1.9.0
license: MIT
author: Jeremy Longshore <jeremy@intentsolutions.io>
tags:
- saas
- retellai
- voice
- telephony
- ai-agents
compatibility: Designed for Claude Code
---
# Retell AI Incident Runbook

## Overview

Implementation patterns for Retell AI incident runbook — voice agent and telephony platform.

## Prerequisites

- Completed `retellai-install-auth` setup

## Instructions

### Step 1: SDK Pattern

```typescript
import Retell from 'retell-sdk';
const retell = new Retell({ apiKey: process.env.RETELL_API_KEY! });

const agents = await retell.agent.list();
console.log(`Agents: ${agents.length}`);
```

## Output

- Retell AI integration for incident runbook

## Error Handling

| Error | Cause | Solution |
|-------|-------|----------|
| 401 Unauthorized | Invalid API key | Check RETELL_API_KEY |
| 429 Rate Limited | Too many requests | Implement backoff |
| 400 Bad Request | Invalid parameters | Check API documentation |

## Examples

### Contain a spike in failed transfers

When transfer failures cross the alert threshold, freeze new agent promotions
and route new calls to the last known-good agent or human queue. Capture call
identifiers, agent versions, transfer destinations, and response codes without
copying recordings into the incident channel. Compare a synthetic preview call
with the affected production version, make one reversible routing change, and
document the rollback condition before restoring normal traffic.

## Resources

- [Retell AI Documentation](https://docs.retellai.com)
- [retell-sdk npm](https://www.npmjs.com/package/retell-sdk)

## Next Steps

See related Retell AI skills for more workflows.


---
Source attribution: jeremylongshore
Original project: https://github.com/jeremylongshore/claude-code-plugins-plus-skills/blob/ab85a061f7bcc039dac13ee193de7a4cd4388571/plugins/saas-packs/retellai-pack/skills/retellai-incident-runbook/SKILL.md
License: MIT
License information: https://opensource.org/license/mit
Original upstream instructions; downloaded from Mega AI Hub.

## Upstream license notice

MIT License

Copyright (c) 2025 Jeremy Longshore

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.



# Mega AI Hub resource metadata

Creator / publisher: jeremylongshore
Original project: https://github.com/jeremylongshore/claude-code-plugins-plus-skills/blob/ab85a061f7bcc039dac13ee193de7a4cd4388571/plugins/saas-packs/retellai-pack/skills/retellai-incident-runbook/SKILL.md
Attribution basis: Source repository record

Fields of work: Development & Engineering, Operations, Sales, Customer Support
Roles: Customer Success Manager, DevOps / SRE, IT Operations, Operations Manager, Technical Support
Specialties: API, Design, Word Documents, Frontend
Tools: PagerDuty, Slack
Country applicability: Country not specified
Classification basis: Source catalog labels
Instruction SHA-256: 2072b8c551d42e2c40d9e788c9c553d639cf7c546791275649b9124688dcf186