---
name: servicenow-docs
description: Search and retrieve ServiceNow documentation, release notes, and developer docs (APIs, references, guides). Uses docs.servicenow.com via Zoomin and developer.servicenow.com APIs for developer topics.
metadata:
  clawdbot:
    emoji: "📘"
    read_when:
      - Answering questions about ServiceNow features, APIs, or scripting
      - Looking up release notes or patch information
      - Finding documentation for GlideRecord, GlideAjax, workflows, etc.
      - Researching ServiceNow platform capabilities
---

# ServiceNow Documentation Skill

Search and retrieve documentation from docs.servicenow.com and developer.servicenow.com. This skill provides access to ServiceNow's release notes, platform documentation, and developer-focused API references and guides.

## When to Use

Use this skill when the user asks about:
- ServiceNow API documentation (GlideRecord, GlideAjax, GlideQuery, etc.)
- Release notes, patches, or new features
- Platform configuration or administration
- Scripting patterns or best practices
- Accessibility, UI, or user preferences
- Any ServiceNow product or feature documentation
- Developer topics like openFrameAPI, ScriptLoader, spContextManager, or mobile APIs

## Tools

### servicenow_search
Search the ServiceNow documentation database.

**Args:**
- `query` (string, required) - Search terms (e.g., "GlideRecord", "accessibility preferences", "patch notes")
- `limit` (number, default: 10) - Maximum results to return
- `version` (string, optional) - Filter by version (e.g., "Washington DC", "Zurich", "Yokohama")

**Example:**
```json
{"query": "GlideAjax client script", "limit": 5}
```

### servicenow_get_article
Fetch the full content of a documentation article.

**Args:**
- `url` (string, required) - The article URL (automatically converted from Zoomin to docs.servicenow.com)

**Example:**
```json
{"url": "https://docs.servicenow.com/bundle/zurich-release-notes/page/release-notes/quality/zurich-patch-5.html"}
```

### servicenow_list_versions
List available ServiceNow documentation versions/releases.

**Args:** None required

### servicenow_latest_release
Get release notes for the latest ServiceNow version (automatically detects most recent).

**Args:** None required

### servicenow_dev_suggest
Get autocomplete suggestions from ServiceNow Developer Documentation.

**Args:**
- `term` (string, required) - Partial search term (e.g., "Gli", "openFrame", "spCon")

**Example:**
```json
{"term": "openFrame"}
```

### servicenow_dev_search
Search ServiceNow Developer Documentation (APIs, guides, references). Returns URLs to API reference pages.

**Args:**
- `query` (string, required) - Search terms (e.g., "openFrameAPI", "spContextManager")
- `limit` (number, default: 10) - Maximum results to return

**Example:**
```json
{"query": "ScriptLoader", "limit": 5}
```

### servicenow_dev_guide
Fetch a ServiceNow Developer Guide by path. Works for PDI guides, developer program docs, etc.

**Args:**
- `path` (string, required) - Guide path (e.g., "developer-program/getting-instance-assistance", "pdi-guide/requesting-an-instance")
- `release` (string, default: "zurich") - Release version

**Example:**
```json
{"path": "developer-program/getting-instance-assistance"}
```

## URL Handling

- **Search API:** Uses Zoomin API (servicenow-be-prod.servicenow.com) for searching
- **User-facing URLs:** Automatically converted to docs.servicenow.com for readability
- **Article content:** Fetched via the Zoomin API endpoint with proper headers
- **Developer Docs Search:** developer.servicenow.com GraphQL + databroker search APIs
- **Developer Docs Content:** fetched directly from developer.servicenow.com pages

## Example Usage

User: "What are the accessibility preferences in ServiceNow?"
→ Use servicenow_search to find accessibility documentation
→ Use servicenow_get_article to fetch the full content
→ Summarize the preferences for the user

User: "Tell me about the latest ServiceNow patch"
→ Use servicenow_latest_release to get the most recent release notes
→ Fetch and summarize the patch details

User: "How do I use openFrameAPI?"
→ Use servicenow_dev_suggest or servicenow_dev_search to find the best developer docs topic
→ Returns URLs to API reference pages (requires browser access for full content)

User: "Show me the PDI guide for getting an instance"
→ Use servicenow_dev_guide with path "pdi-guide/requesting-an-instance"
→ Returns full guide content

## APIs Used

- **Zoomin Search API:** `https://servicenow-be-prod.servicenow.com/search`
- **Content Source:** docs.servicenow.com (accessed via Zoomin API)
- **Developer Search API:** `https://developer.servicenow.com/api/now/uxf/databroker/exec`
- **Developer Suggest API:** `https://developer.servicenow.com/api/now/graphql`
- **Developer Guides API:** `https://developer.servicenow.com/api/snc/v1/guides` (public, no auth needed)

## Limitations

- **API Reference Content:** The developer.servicenow.com API reference pages require browser access. `servicenow_dev_search` returns URLs but cannot fetch the full API documentation content.
- **Guide Content:** Guides are fully available via `servicenow_dev_guide` without authentication.


---
Source attribution: kbarbel640-del
Original project: https://github.com/kbarbel640-del/skills/blob/e7e336ac628c3e3bd771aff1aaa469c93778f94a/skills/thesethrose/servicenow-docs/SKILL.md
License: MIT
License information: https://opensource.org/license/mit
Original upstream instructions; downloaded from Mega AI Hub.

## Upstream license notice

MIT License

Copyright (c) 2026 clawdbot

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.



# Mega AI Hub resource metadata

Creator / publisher: kbarbel640-del
Original project: https://github.com/kbarbel640-del/skills/blob/e7e336ac628c3e3bd771aff1aaa469c93778f94a/skills/thesethrose/servicenow-docs/SKILL.md
Attribution basis: Source repository record

Fields of work: Content & Media, Product Management, Sales, Customer Support
Roles: Customer Success Manager, Product Manager, Support Agent, Technical Writer
Specialties: API
Tools: Servicenow
Country applicability: Country not specified
Classification basis: Source catalog labels
Instruction SHA-256: 74d4cc177b5b0ff92783fd098886a989d23896b4f76db9a92737b9e431680f45