Triage support tickets and draft AI replies with CometAPI, Slack and Gmail
Email & inbox workflow for n8n with 9 active steps. Starts with n8n Form Trigger, Gmail Trigger. Integrations include Slack, Gmail.
What it does
9 active nodes · Starts with n8n Form Trigger, Gmail Trigger.
Steps in the template include:
- When Form Submitted (n8n Form Trigger)
- Post to Slack Channel (Slack)
- When Gmail Triggered (Gmail Trigger)
- Send Email via Gmail (Gmail) — draft
Nodes and integrations
- n8n Form Trigger
- Slack
- Gmail Trigger
- Gmail
- Edit Fields (Set)
- comet Api ×2
- Code
- Switch
See the author’s step names
- When Form Submitted (n8n Form Trigger)
- Post to Slack Channel (Slack)
- When Gmail Triggered (Gmail Trigger)
- Send Email via Gmail (Gmail) — draft
- Set Ticket Fields (Edit Fields (Set))
- AI Ticket Issue Analysis (comet Api)
- Parse AI Analysis (Code)
- Generate Reply Suggestion (comet Api)
- Route by Ticket Issue (Switch)
Accounts and credentials
- Slack
- Gmail
AI models and swaps
The graph does not expose a recognizable model node. Check the original template for models called through other services.
Inputs and setup options
- Form field: Name
- Form field: Email
- Form field: Subject
- Form field: Ticket Text
Resource information
- Credit basis
- Author listed by n8n
- Pricing
- Template access shown on n8n
- License
- Not specified
- Last record update
- Nov 5, 2026