Route customer feedback between Salesforce, Jira, and Qwen OpenAI
Sales & CRM workflow for n8n with 25 active steps. Starts with Schedule Trigger, Manual Trigger. Uses OpenAI. Integrations include Salesforce, Jira, OpenAI.
What it does
25 active nodes · Starts with Schedule Trigger, Manual Trigger.
Steps in the template include:
- Schedule: Weekly (Schedule Trigger)
- Manual Trigger (Manual Trigger)
- Config (Edit Fields (Set))
- Compute Time Window (Code)
Nodes and integrations
- Schedule Trigger
- Manual Trigger
- Edit Fields (Set)
- Code ×7
- If ×3
- Salesforce ×3
- Jira Software ×4
- Merge
- OpenAI Chat Model
- Structured Output Parser
- Basic LLM Chain
- Switch
See the author’s step names
- Schedule: Weekly (Schedule Trigger)
- Manual Trigger (Manual Trigger)
- Config (Edit Fields (Set))
- Compute Time Window (Code)
- IF: Use Sample Data? (If)
- Sample Feedback (test) (Code)
- Fetch Salesforce Cases (Salesforce) — search
- Fetch Jira Tickets (Jira Software) — getAll
- Fetch Salesforce Accounts (Salesforce) — search
- Wait for All Sources (Merge)
- Normalize, Redact & Dedupe (Code)
- Aggregate for AI (Code)
- LLM: Featherless AI (OpenAI Chat Model)
- Parser: Classification (Structured Output Parser)
- AI: Classify Feedback (Basic LLM Chain)
- Merge AI Results (Code)
- Build Clusters (Code)
- Build Digest (Code)
- IF: Live Mode? (If)
- Route by Team (Switch)
- Jira: Find Open VOC Issue (Jira Software) — getAll
- IF: Open Issue Exists? (If)
- Jira: Comment on Existing (Jira Software) — issueComment
- Jira: Create Product Issue (Jira Software)
- Salesforce: Create Follow-up Task (Salesforce) — task
Accounts and credentials
- Salesforce
- Jira
- OpenAI access
Credential types in the graph: openAiApi
AI models and swaps
OpenAI · Chat
Qwen/Qwen2.5-32B-Instruct in LLM: Featherless AI. Potentially swappable with a compatible n8n chat model node. Match structured output before testing.
Inputs and setup options
- Setup field: csm_email
- Setup field: jira_project_key
- Setup field: jira_project_id
- Setup field: jira_issue_type_id
- Setup field: lookback_days
- Setup field: max_items
- Setup field: vip_arr_threshold
- Setup field: vip_account_ids
- Setup field: dry_run
- Setup field: use_sample_data
- LLM: Featherless AI: temperature 0
Resource information
- Credit basis
- Author listed by n8n
- Pricing
- Template access shown on n8n
- License
- Not specified
- Last record update
- Nov 5, 2026