Automate product training & customer support via WhatsApp, GPT-4 & Google Sheets
Customer support workflow for n8n with 16 active steps. Starts with WhatsApp Trigger. Uses OpenAI. Integrations include WhatsApp Business, Google Sheets, OpenAI.
What it does
16 active nodes · Starts with WhatsApp Trigger.
Steps in the template include:
- WhatsApp Business Cloud (WhatsApp Business Cloud) — send
- Incoming Message Trigger (WhatsApp Trigger)
- Check If Training (Switch)
- Extract URL from Text (Code)
Nodes and integrations
- WhatsApp Business Cloud
- WhatsApp Trigger
- Switch
- Code ×2
- HTTP Request
- Google Sheets
- OpenAI Chat Model ×2
- Simple Memory ×2
- google Sheets Tool ×3
- AI Agent ×2
See the author’s step names
- WhatsApp Business Cloud (WhatsApp Business Cloud) — send
- Incoming Message Trigger (WhatsApp Trigger)
- Check If Training (Switch)
- Extract URL from Text (Code)
- Fetch HTML Page (HTTP Request)
- Clean HTML Content (Code)
- Save Raw Product Info (Google Sheets) — append
- OpenAI Model (OpenAI Chat Model)
- Short-Term Memory (Simple Memory)
- Update Product Sheet (google Sheets Tool) — appendOrUpdate
- AI Agent - Customer Support Agent (AI Agent)
- AI Agent - Enhance Product Details (AI Agent)
- OpenAI Model1 (OpenAI Chat Model)
- Conversation Memory (Simple Memory)
- Read Product Sheet (google Sheets Tool)
- Log Customer Issues (google Sheets Tool) — append
Accounts and credentials
- WhatsApp Business
- Google Sheets
- OpenAI access
Credential types in the graph: whatsAppApi, whatsAppTriggerApi, googleSheetsOAuth2Api, openAiApi
Check the HTTP request steps for any additional service accounts or API keys.
AI models and swaps
OpenAI · Chat
gpt-4o-mini in OpenAI Model. Potentially swappable with a compatible n8n chat model node. Match tool calling before testing.
OpenAI · Chat
gpt-4o-mini in OpenAI Model1. Potentially swappable with a compatible n8n chat model node. Match tool calling before testing.
Resource information
- Credit basis
- Author listed by n8n
- Pricing
- Template access shown on n8n
- License
- Not specified
- Last record update
- Nov 5, 2026