Customer support WhatsApp bot with Google Docs knowledge base and Gemini AI
Customer support workflow for n8n with 13 active steps. Starts with WhatsApp Trigger. Uses Google Gemini. Integrations include WhatsApp Business, Google Gemini, Google Sheets, Google Docs.
What it does
13 active nodes · Starts with WhatsApp Trigger.
Steps in the template include:
- AI Agent (AI Agent)
- cleanAnswer (Code)
- 24-hour window check (Code)
- If (If)
Nodes and integrations
- AI Agent
- Code ×2
- If
- WhatsApp Business Cloud ×2
- Google Gemini Chat Model
- WhatsApp Trigger
- AI Transform
- Google Sheets
- Date & Time
- Google Docs
- Simple Memory
See the author’s step names
- AI Agent (AI Agent)
- cleanAnswer (Code)
- 24-hour window check (Code)
- If (If)
- Send Pre-approved Template Message to Reopen the Conversation (WhatsApp Business Cloud)
- Send AI Agent's Answer (WhatsApp Business Cloud) — send
- Google Gemini Chat Model (Google Gemini Chat Model)
- when message received (WhatsApp Trigger)
- Prepare Prompt (AI Transform)
- Google Sheets (Google Sheets) — appendOrUpdate
- Date & Time (Date & Time)
- company's knowledge (Google Docs) — get
- Simple Memory (Simple Memory)
Accounts and credentials
- WhatsApp Business
- Google Gemini access
- Google Sheets
- Google Docs
Credential types in the graph: whatsAppTriggerApi
AI models and swaps
Google Gemini · Chat
models/gemini-2.5-flash-preview-04-17-thinking in Google Gemini Chat Model. Potentially swappable with a compatible n8n chat model node. Test the replacement with the next step.
Resource information
- Credit basis
- Author listed by n8n
- Pricing
- Template access shown on n8n
- License
- Not specified
- Last record update
- Nov 5, 2026