Automate customer support with Gmail, Google Sheets, ERP data & GPT-4o AI
Email & inbox workflow for n8n with 15 active steps. Starts with Gmail Trigger, Chat Trigger. Uses OpenAI. Integrations include Gmail, OpenAI, Google Sheets, Google Drive.
What it does
15 active nodes · Starts with Gmail Trigger, Chat Trigger.
Steps in the template include:
- 📧 Support Email Received (Gmail Trigger)
- 🤖 OpenAI Model (Extractor) (OpenAI Chat Model)
- 📊 Historical Support Cases (Google Sheets)
- 📋 Aggregate Support Data (Aggregate)
Nodes and integrations
- Gmail Trigger
- OpenAI Chat Model ×2
- Google Sheets
- Aggregate
- Google Drive
- Extract from File
- HTTP Request
- Basic LLM Chain
- If
- Gmail ×2
- Edit Fields (Set)
- Chat Trigger
- Information Extractor
See the author’s step names
- 📧 Support Email Received (Gmail Trigger)
- 🤖 OpenAI Model (Extractor) (OpenAI Chat Model)
- 📊 Historical Support Cases (Google Sheets)
- 📋 Aggregate Support Data (Aggregate)
- 📚 Download Product Manual (Google Drive) — download
- 📄 Extract PDF Content (Extract from File) — pdf
- 🏢 Check ERP System (HTTP Request)
- 🤖 Generate Customer Response (Basic LLM Chain)
- 🤖 OpenAI Model (Generator) (OpenAI Chat Model)
- 📧 Email or Chat? (If)
- 📧 Request Approval (Email) (Gmail) — sendAndWait
- 📤 Send Response to Customer (Gmail)
- 📝 Format Chat Response (Edit Fields (Set))
- Chat Message Received (Chat Trigger)
- AI Information Extractor (Information Extractor)
Accounts and credentials
- Gmail
- OpenAI access
- Google Sheets
- Google Drive
Credential types in the graph: gmailOAuth2, openAiApi, googleSheetsOAuth2Api, googleDriveOAuth2Api
Check the HTTP request steps for any additional service accounts or API keys.
AI models and swaps
OpenAI · Chat
gpt-4o-mini in 🤖 OpenAI Model (Extractor). Potentially swappable with a compatible n8n chat model node. Test the replacement with the next step.
OpenAI · Chat
gpt-4o-mini in 🤖 OpenAI Model (Generator). Potentially swappable with a compatible n8n chat model node. Test the replacement with the next step.
Resource information
- Credit basis
- Author listed by n8n
- Pricing
- Template access shown on n8n
- License
- Not specified
- Last record update
- Nov 5, 2026