🤖 AI customer support agent - never sleep, never miss a customer again!
Customer support workflow for n8n with 14 active steps. Starts with Webhook. Uses OpenAI. Integrations include IMAP email, Notion, OpenAI, SMTP email.
What it does
14 active nodes · Starts with Webhook.
Steps in the template include:
- WhatsApp Webhook (Webhook)
- Telegram Webhook (Webhook)
- Email Trigger (Email Trigger (IMAP))
- Normalize Message Data (Edit Fields (Set))
Nodes and integrations
- Webhook ×2
- Email Trigger (IMAP)
- Edit Fields (Set) ×2
- Notion ×2
- OpenAI
- If
- HTTP Request ×3
- Send Email
- Respond to Webhook
See the author’s step names
- WhatsApp Webhook (Webhook)
- Telegram Webhook (Webhook)
- Email Trigger (Email Trigger (IMAP))
- Normalize Message Data (Edit Fields (Set))
- Get Conversation History (Notion)
- OpenAI Support Agent (OpenAI)
- Check if Escalation Needed (If)
- Format AI Response (Edit Fields (Set))
- Send WhatsApp Response (HTTP Request)
- Send Telegram Response (HTTP Request)
- Send Email Response (Send Email)
- Save Conversation (Notion)
- Notify Human Agents (HTTP Request)
- Webhook Response (Respond to Webhook)
Accounts and credentials
- IMAP email
- Notion
- OpenAI access
- SMTP email
Check the HTTP request steps for any additional service accounts or API keys.
AI models and swaps
OpenAI · Model or API operation
Model ID not specified in the template in OpenAI Support Agent. Provider-specific step. A different provider requires edits and testing.
Resource information
- Credit basis
- Author listed by n8n
- Pricing
- Paid template listed by n8n
- License
- Not specified
- Last record update
- Nov 5, 2026