Email support agent w/ Gemini & GPT fallback using Gmail + Google Sheets
Email & inbox workflow for n8n with 7 active steps. Starts with Gmail Trigger. Uses OpenAI, Google Gemini. Integrations include Gmail, Google Sheets, OpenAI, Google Gemini.
What it does
7 active nodes · Starts with Gmail Trigger.
Steps in the template include:
- AI Agent (AI Agent)
- Gmail Trigger (Gmail Trigger)
- Simple Memory (Simple Memory)
- Append or update row in sheet in Google Sheets (google Sheets Tool) — appendOrUpdate
Nodes and integrations
- AI Agent
- Gmail Trigger
- Simple Memory
- google Sheets Tool
- OpenAI Chat Model
- Google Gemini Chat Model
- Gmail
See the author’s step names
- AI Agent (AI Agent)
- Gmail Trigger (Gmail Trigger)
- Simple Memory (Simple Memory)
- Append or update row in sheet in Google Sheets (google Sheets Tool) — appendOrUpdate
- OpenAI Model (OpenAI Chat Model)
- Gemini Chat Model (Google Gemini Chat Model)
- Reply to a message(Thread) (Gmail) — thread / reply
Accounts and credentials
- Gmail
- Google Sheets
- OpenAI access
- Google Gemini access
Credential types in the graph: gmailOAuth2, googleSheetsOAuth2Api, openAiApi, googlePalmApi
AI models and swaps
OpenAI · Chat
gpt-4.1-mini in OpenAI Model. Potentially swappable with a compatible n8n chat model node. Match tool calling before testing.
Google Gemini · Chat
Model ID not specified in the template in Gemini Chat Model. Potentially swappable with a compatible n8n chat model node. Match tool calling before testing.
Resource information
- Credit basis
- Author listed by n8n
- Pricing
- Template access shown on n8n
- License
- Not specified
- Last record update
- Nov 5, 2026