Build a multichannel customer support AI assistant with Chatwoot & OpenRouter
Customer support workflow for n8n with 8 active steps. Starts with Webhook. Uses OpenRouter. Integrations include OpenRouter.
What it does
8 active nodes · Starts with Webhook.
Steps in the template include:
- Chatwoot Webhook (Webhook)
- Squize Webhook Data (Edit Fields (Set))
- Check If Incoming Message (If)
- Load Chatwoot Conversation History (HTTP Request)
Nodes and integrations
- Webhook
- Edit Fields (Set)
- If
- HTTP Request ×2
- Code
- OpenRouter Chat Model
- Basic LLM Chain
See the author’s step names
- Chatwoot Webhook (Webhook)
- Squize Webhook Data (Edit Fields (Set))
- Check If Incoming Message (If)
- Load Chatwoot Conversation History (HTTP Request)
- Process Loaded History (Code)
- OpenRouter Chat Model (OpenRouter Chat Model)
- Chatwoot Assistant (Basic LLM Chain)
- Send Message (HTTP Request)
Accounts and credentials
- OpenRouter access
Credential types in the graph: openRouterApi
Check the HTTP request steps for any additional service accounts or API keys.
AI models and swaps
OpenRouter · Chat
Model ID not specified in the template in OpenRouter Chat Model. Potentially swappable with a compatible n8n chat model node. Test the replacement with the next step.
Inputs and setup options
- Chatwoot Webhook: HTTP POST
Resource information
- Credit basis
- Author listed by n8n
- Pricing
- Template access shown on n8n
- License
- Not specified
- Last record update
- Nov 5, 2026